Privacy Policy

Last updated: July 2026. This policy applies to the Snacko mobile app (in.snacko.app), Snacko Delivery app (in.snacko.delivery), vendor dashboard (snacko.shop), and all storefront websites (*.snacko.shop).

1. Information We Collect

Account Information: Phone number (required for authentication), name, email address, and profile photo.

Location Data: Your device location to show nearby vendors, calculate delivery distances, and provide real-time delivery tracking.

Order Data: Order history, items purchased, payment details, delivery addresses, and transaction records.

Device Information: Device model, OS version, app version, and push notification tokens (FCM) for order updates.

Vendor Data: Business name, address, GST information, bank details (for settlement payouts), product catalog, and operational hours.

2. How We Use Your Information

• Process orders and facilitate payments via Razorpay
• Show nearby vendors based on your location
• Send order status notifications (accepted, preparing, out for delivery, delivered)
• Calculate and apply platform fees, coin rewards, and promotional discounts
• Process vendor settlements and delivery partner payouts
• Improve our platform and resolve disputes

3. Data Sharing

We share your data only as necessary:

• Vendors: Your name, phone, and delivery address when you place an order
• Delivery Partners: Your name, phone, and delivery address for order fulfillment
• Razorpay: Payment processing (PCI-DSS compliant)
• Firebase/Google Cloud: Infrastructure and authentication services

We do not sell your personal data to third parties.

4. Data Storage & Security

Your data is stored securely on Google Cloud Platform (Firebase) with encryption at rest and in transit. Bank details for vendors and delivery partners are stored with field-level encryption. We implement role-based access controls to ensure only authorized personnel can access sensitive data.

5. Your Rights

• Access: View all data we hold about you through your profile
• Correction: Update your profile information at any time
• Deletion: Request account deletion via Profile → Delete Account in the app, or email us
• Data Portability: Request a copy of your data by emailing support@snacko.shop

Account deletion is processed within 30 days. Pending orders are completed before deletion.

6. Cookies & Analytics

Our web platforms use essential cookies for authentication and session management. We use Firebase Analytics to understand app usage patterns. No third-party advertising trackers are used.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

8. Contact Us

For privacy-related questions or data requests, contact us at support@snacko.shop or visit our Support page.