Terms of Service
Please read these terms carefully before using Snacko.
Please read these terms carefully before using Snacko.
Last updated: July 2026. By using the Snacko platform — including the mobile app, delivery app, vendor dashboard, and storefront websites — you agree to these terms.
By creating an account or using any Snacko service, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.
Snacko provides a hyper-local commerce platform connecting customers with local vendors for food, groceries, and essentials. Our services include the Snacko customer app, vendor dashboard, branded storefronts, delivery management, and point-of-sale tools.
You must provide a valid phone number to create an account. You are responsible for maintaining the security of your account. Each user may have multiple roles (customer, vendor, manager, delivery partner) within the platform.
All payments are processed securely through Razorpay. Order prices, delivery fees, and platform fees are displayed before checkout. Refunds for cancelled orders are processed to your Snacko Wallet (instant) or original payment method (5-7 business days).
Snacko charges a platform fee on orders placed through the Snacko app (percentage-based with a cap, as configured by the platform). Storefront orders from vendor websites have zero customer platform fees. Vendors are charged a separate service fee. All fees include applicable GST.
Vendors are responsible for the accuracy of their menu/product listings, pricing, GST compliance, food safety, and timely order fulfillment. Vendors must maintain accurate working hours and operational status.
Delivery is provided through vendor fleet (mapped riders) or Snacko delivery partners. Delivery fees are distance-based and displayed before checkout. Snacko is not liable for delays caused by external factors beyond our control.
Customers may cancel orders before vendor acceptance. Orders cancelled after preparation may attract partial or no refund at the vendor's discretion. Disputed orders are reviewed by our team within 24 hours.
Coins are earned on eligible orders as a loyalty reward. Coins have no cash value and cannot be transferred. Snacko reserves the right to modify, suspend, or terminate the coins programme at any time.
Users must not misuse the platform, create fraudulent orders, manipulate reviews, or engage in any activity that harms other users, vendors, or delivery partners.
We reserve the right to suspend or terminate accounts that violate these terms. Users can request account deletion at any time through the app or by contacting support.
Snacko acts as a technology platform connecting buyers and sellers. We are not responsible for the quality of products sold by vendors. Our liability is limited to the platform fees collected.
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated terms.
For questions about these terms, contact us at support@snacko.shop or visit our Support page.